What to send us when an ingredient packet is missing from your kit.

<a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20My%20ingredient%20packet%20is%20missing">Contact us</a> with your product name, order number or proof of purchase, and the name or letter of the missing packet. Include a photo of the packets you received and the lot code if available. Tell us which step you have reached so we can review the next step with you before you substitute an ingredient.Email: <a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20My%20ingredient%20packet%20is%20missing">support@abccork.com</a>.

My ingredient packet is missing

Get help if you added clearing agents in the wrong sequence.

<a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20I%20added%20the%20clearing%20agents%20in%20the%20wrong%20order">Please tell us</a> your exact kit name, the packets you added, the order and time of each addition, your current temperature and your recent specific-gravity readings. Include a photo of the wine and your instructions. We will review the batch before recommending whether anything else should be added.Email: <a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20I%20added%20the%20clearing%20agents%20in%20the%20wrong%20order">support@abccork.com</a>.

I added the clearing agents in the wrong order

Use hydrometer readings and temperature to help check fermentation.

Airlock activity alone does not tell you how fermentation is progressing. Record your hydrometer readings and temperature, then compare them with the instructions for your exact kit. If you need help, <a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20My%20airlock%20is%20not%20bubbling%E2%80%94what%20information%20should%20I%20check%3F">send the product name</a>, start date, readings with dates, temperature and any ingredients you have added.Email: <a href="mailto:support@abccork.com?subject=Questions%20Central%20%E2%80%94%20My%20airlock%20is%20not%20bubbling%E2%80%94what%20information%20should%20I%20check%3F">support@abccork.com</a>.

My airlock is not bubbling—what information should I check?

Questions Central

Help with fermentation, clearing and product problems.

Troubleshooting

Find the instructions for my kit

Does the size of the concentrate bag tell me how much water to add?

Which yeast came with my beer kit?

When do I add fruit-wine infusion?